Email Guidelines

In this era of electronic communications, Dr. Kuhlman-Wood and the Staff at both Coeur d'Alene Plastic Surgery & THE SPA are happy to use email to communicate with you on a variety of topics. However, we still feel that an e-mail is no substitute for the face-to-face interaction between a physician or staff member and a patient. In many instances, it proves an inaccurate approach that does not comply with modern privacy requirements and medical legal guidelines. To protect all parties involved, we have adopted Email Guidelines presented below as recommended by the American Medical Association. Thank you for your understanding.

As you might already know, emergency needs cannot be met by email and that email may not be checked on a regular basis. Urgencies should be referred to our office or the 24-hour answering service. Emergencies should be handled by calling "911."

If the problem that you plan to email is complicated or long, it would be better for you to schedule an appointment with a member of our Staff. If you email an extremely complex problem, we may email you back and ask you to Schedule an Appointment. Security of email messages is limited by your server, computer, software, browser, and access to your system.

Security is appropriately controlled on our website and email system. Email is not a substitute for an office visit and/or physical examination. It is only a convenient means of introduction or communication to handle simple needs, questions, or drawing attention to various aspects of your care.

Copies of your email correspondence will be kept in your chart.

If you abuse your email privileges, such electronic interaction may be terminated at any time, by email filters and your messages will not be read.